It was a gloomy day when we woke up this morning. Nobody wanted to wake up until we realized that it was already late for breakfast. After our brunch (breakfast & lunch) we decided to go out for the usual family day because our supposedly lunch date with our family friends was cancelled today due to health reason. Hubby and I wanted to watch "New Moon" but also wanted to bring the kids with us. So we decided that we will leave them at Dave's Play House at the Mall of Asia while at the same time hubby and I would watch the movie. But when we came there, we were shocked to see a lot of people falling in line for that movie so we decided to watch "2012" instead.
While we were waiting for the scheduled time (3 hours more), hubby and I decided to ran some errands and buy some stuffs at the grocery. We didn't realized that it was already 1 hour before the show so we hurriedly decided to pick up the kids (and their yayas)and bring them to a fast-food so we won't be running out of time. Our eldest daughter Peachy chooses KFC because she likes chicken with gravy and mashed potato. We waited for about 15-20 minutes to be seated because KFC was a 'blockbuster' during weekends any time of the day. All of us were done eating and just waiting for hubby to finished his chicken when this tall man wearing a barong instructed the waiter to clean up our table. I told him that my husband is not done yet with his food and the this tall man who instructed him scolded him and i heard him say "Bakit hindi mo nilinis yung lamesa?" (Why didn't you clean the table?) Poor waiter keeps on explaining that my hubby isn't done with his dinner yet. Then I ask the guy why is he instructing the waiter to clean the table? He answered impolitely "Ano bang masama dun?" (What's wrong with that?) I knew why... because a woman was standing beside our yaya was waiting for us to leave and the man wanted her to be seated in our table. I told the guy, whom I thought was the supervisor that we waited for 20 minutes to be seated and we were just 10 minutes being seated because we don't want to be late in the movie. But the man was still raising his voice. Then a lady in a uniform , May Flor Celis, supervisor, approached us and ask what the problem is... we told her what happened. We asked who the man was, she said he was just a security personnel. The guard's name is Alexis Steves, who acts like a supervisor. The way he talked to me made my husband more angry. My husband's point is, provided the seurity guard made a mistake, he could have asked for 'forgiveness'. Not that we wanted him to kneel to us but a simple ' sorry po maam/sir' will do. If only that we realized that the movie is about to start, we could have stayed there for a long time and give this guy a hard time. Oh well, good thing me and my hubby are not in a fighting mood otherwise he'll get what he asked for. It's just so disheartening that a customer will be treated like this not by the management but by employees or contractual who doesn't value the word customer service.
While we were waiting for the scheduled time (3 hours more), hubby and I decided to ran some errands and buy some stuffs at the grocery. We didn't realized that it was already 1 hour before the show so we hurriedly decided to pick up the kids (and their yayas)and bring them to a fast-food so we won't be running out of time. Our eldest daughter Peachy chooses KFC because she likes chicken with gravy and mashed potato. We waited for about 15-20 minutes to be seated because KFC was a 'blockbuster' during weekends any time of the day. All of us were done eating and just waiting for hubby to finished his chicken when this tall man wearing a barong instructed the waiter to clean up our table. I told him that my husband is not done yet with his food and the this tall man who instructed him scolded him and i heard him say "Bakit hindi mo nilinis yung lamesa?" (Why didn't you clean the table?) Poor waiter keeps on explaining that my hubby isn't done with his dinner yet. Then I ask the guy why is he instructing the waiter to clean the table? He answered impolitely "Ano bang masama dun?" (What's wrong with that?) I knew why... because a woman was standing beside our yaya was waiting for us to leave and the man wanted her to be seated in our table. I told the guy, whom I thought was the supervisor that we waited for 20 minutes to be seated and we were just 10 minutes being seated because we don't want to be late in the movie. But the man was still raising his voice. Then a lady in a uniform , May Flor Celis, supervisor, approached us and ask what the problem is... we told her what happened. We asked who the man was, she said he was just a security personnel. The guard's name is Alexis Steves, who acts like a supervisor. The way he talked to me made my husband more angry. My husband's point is, provided the seurity guard made a mistake, he could have asked for 'forgiveness'. Not that we wanted him to kneel to us but a simple ' sorry po maam/sir' will do. If only that we realized that the movie is about to start, we could have stayed there for a long time and give this guy a hard time. Oh well, good thing me and my hubby are not in a fighting mood otherwise he'll get what he asked for. It's just so disheartening that a customer will be treated like this not by the management but by employees or contractual who doesn't value the word customer service.
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